Terms of Service

2.1 To access certain features of the Services you must create an account and provide accurate, complete and current information. You agree to update your account information promptly to keep it accurate.

2.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at [email protected] of any unauthorized access or use.

2.3 We reserve the right to suspend or terminate accounts that violate these Terms, remain inactive for an extended period or pose a security risk.

3.1 Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during the term of your Subscription solely for your internal business or personal energy management purposes.

3.2 For Hardware purchased from N2N Energy, you receive ownership of the physical device. The embedded software and firmware remain the intellectual property of N2N Energy and are licensed, not sold, under the terms of the applicable end-user license agreement.

3.3 You may not: (a) sublicense, resell, distribute or make the Services available to any third party; (b) modify, reverse-engineer, decompile or disassemble any part of the Platform or Hardware firmware; (c) use the Services to develop a competing product; (d) circumvent or disable any security features or usage limits; or (e) access the Services through automated means (scraping, bots) except via our published APIs.

4.1 You retain all rights in your User Data. By using the Services you grant N2N Energy a worldwide, royalty-free license to use, process and store your User Data solely to provide and improve the Services.

4.2 We may generate anonymized, aggregated data derived from User Data that cannot reasonably be used to identify you. Such aggregated data may be used for analytics, benchmarking and product development without restriction.

4.3 Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

5.1 Certain features of the Services require a paid Subscription. Fees are stated at the time of purchase and are due in accordance with the billing cycle selected.

5.2 All fees are exclusive of applicable taxes unless stated otherwise. You are responsible for all taxes associated with your use of the Services.

5.3 We may change our pricing upon 30 days' prior written notice. Continued use of the Services after a price change constitutes acceptance of the new pricing.

5.4 Unless otherwise agreed, Subscription fees are non-refundable except as required by applicable law.

7.1 The Services and all related materials, including software, firmware, algorithms, models, documentation, trademarks, logos, trade dress and website content, are owned by N2N Energy or its licensors and are protected by copyright, trademark, patent and trade secret laws.

7.2 Nothing in these Terms transfers any intellectual property rights to you except the limited license expressly granted in Section 3.

7.3 If you provide feedback, suggestions or ideas regarding the Services, you grant us a perpetual, irrevocable, royalty-free license to use such feedback without obligation to you.

8.1 We strive to maintain 99.9% uptime for our cloud-based Services but do not guarantee uninterrupted or error-free operation. Scheduled maintenance windows will be communicated in advance where practicable.

8.2 Technical support is available in accordance with the support plan associated with your Subscription tier. Response times and resolution targets are specified in the applicable Service Level Agreement ("SLA"), if any.

8.3 We reserve the right to modify, suspend or discontinue any part of the Services at any time with reasonable prior notice. We will use commercially reasonable efforts to provide at least 90 days' notice before discontinuing a material feature.

10.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL N2N ENERGY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, ENERGY SAVINGS OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES.

10.2 OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO N2N ENERGY DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS (USD 100).

10.3 The limitations in this section apply regardless of the legal theory on which the claim is based, whether in contract, tort, negligence, strict liability or otherwise, and even if N2N Energy has been advised of the possibility of such damages.

12.1 These Terms are effective from the date you first access the Services and remain in effect until terminated.

12.2 You may terminate your account at any time by contacting us or using the account deletion functionality within the Platform.

12.3 We may terminate or suspend your access to the Services immediately and without prior notice if you materially breach these Terms, fail to pay applicable fees or if required by law.

12.4 Upon termination: (a) your license to use the Services terminates immediately; (b) you must cease all use of the Platform; (c) we may delete your User Data after a 30-day grace period unless a longer retention period is required by law. You may request an export of your User Data prior to termination.

12.5 Sections 4.2, 7, 9, 10, 11, 13 and 14 survive termination.

13.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law provisions.

13.2 Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiations between the parties for a period of thirty (30) days.

13.3 If negotiations fail, disputes shall be resolved by binding arbitration administered under the rules of the Istanbul Arbitration Centre (ISTAC). The arbitration shall be conducted in Istanbul, Turkey, in the English language, by a single arbitrator.

13.4 Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

Entire Agreement. These Terms, together with the Privacy Policy and any applicable SLA or order form, constitute the entire agreement between you and N2N Energy with respect to the Services.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Waiver. The failure of N2N Energy to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition or sale of all or substantially all of our assets.

Force Majeure. N2N Energy shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, grid outages, acts of government, pandemics, war or cyberattacks.

Notices. Notices to you will be sent to the email address associated with your account. Notices to N2N Energy must be sent to the contact information below.