Account and data deletion
Request deletion of your n2n HuBBle account and data
n2n HuBBle is an N2N Energy app for organisation accounts. N2N Energy creates accounts for customer organisations; users cannot sign up in the mobile app. You can request deletion by email even if you no longer have the app installed.
Send your request by email
Email [email protected] to request closure of your HuBBle user account, deletion of associated personal data, or both.
Email N2N EnergyHow to request deletion
- Send an email to [email protected]. The button above starts an email with a suggested subject.
- Include the email address used to sign in to HuBBle and your organisation name. State whether you want your user account closed, associated personal data deleted, or both. Do not send your password.
- We may verify the request with you or your organisation administrator. We will respond by email with the outcome and any data that must be retained.
Data deleted
After verification, N2N Energy deletes or de-identifies personal data associated with your HuBBle user account, such as your sign-in email, account profile, and mobile installation or session identifiers, unless retention is legally required.
Data retained
Deleting one user account does not delete the customer organisation's site energy readings, device data, configuration, or other operational records. These remain while needed to provide the organisation's service.
Retention period
For service termination, N2N Energy's Terms of Service describe a 30-day grace period after which User Data may be deleted. Legal obligations may require longer retention. We explain any such retained data and applicable period in our response to your request.